line sharing issues on the spa phone

Unanswered Question
Oct 21st, 2010

hi guys,

have you guys ever had the problem when you put someone on hold and it will go to the speaker phone?

i have line sharing configured on the 2 phones, but somehow when one of the phones is used to pick up the call and put that call on hold. it will take on hold call to the speaker and when you try to pick up from handset, you will lose the connection.

are you guys aware about this? if so, what is the solution?

thank you

I have this problem too.
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stacy.thompson Fri, 10/22/2010 - 10:07

I don't want to confuse isuses, but I have had issues with this. They pop on to speaker unexpectedly with held calls AND sometimes when disconnecting a call. There is another thread on this. I have a case opened and have been told bug id CSCtj62007. Hope this helps and is not confuisng issues.



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