On CCX 8, I have a script that presents the caller with an option to schedule a callback. This initates a separate script which request the caller enters a desire number for the call back and to leave a message associated with the call back. (pretty much from the sample repository) It then waits for an agent to become available. Currently, it reaches the Max steps Excutable at about 4.5 hours.
Any ideas as to how I can get this not to reach the maximum limit?