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UC520 Liverecord IOS Supported

Answered Question
Oct 28th, 2010
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I'm trying to enable liverecord and I get the error "current version of IOS not supported" I have upgraded the IOS and get the same error. I am trying to configure this feature through the CCA tool. What version of IOS for the UC520 do I require to enable liverecord?


I have attached the sh ver command.


I'm also having trouble opening the Auto Attendant through the CCA, it loads so far and then freezes???? Any Ideas?

Attachment: 
Correct Answer by dksingh about 6 years 9 months ago

great...please mark this thread as answered

and rate when u get a chance.

Correct Answer by dksingh about 6 years 9 months ago

Though I agree that CCA can be very painful and CLI works much better,

CCA does support configuring live record/monitoring.

There were some compatibilty issue between CCA and CUE versions that

were addressed in  CCA ver 2.2.5.

What CUE s/w do u have?

If u are comfortable with IOS/CUE CLI, I'd stick to it.


p.bevilacqua wrote:


Do not use CCA or other GUI tool, these are buggy and never produce good resutls.


I have one UC520 with YB6 and Liverecord, no problems.

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paolo bevilacqua Fri, 10/29/2010 - 05:44
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Do not use CCA or other GUI tool, these are buggy and never produce good resutls.


I have one UC520 with YB6 and Liverecord, no problems.

Correct Answer
dksingh Fri, 10/29/2010 - 07:34
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  • Cisco Employee,

Though I agree that CCA can be very painful and CLI works much better,

CCA does support configuring live record/monitoring.

There were some compatibilty issue between CCA and CUE versions that

were addressed in  CCA ver 2.2.5.

What CUE s/w do u have?

If u are comfortable with IOS/CUE CLI, I'd stick to it.


p.bevilacqua wrote:


Do not use CCA or other GUI tool, these are buggy and never produce good resutls.


I have one UC520 with YB6 and Liverecord, no problems.

lyle.stevens Fri, 10/29/2010 - 08:04
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Thank you gents, I'll stick to the CLI for some of the programming. I am going to upgrade the UC520 to a new software pack and the CCA tool and try again just to see. Thanks again.

lyle.stevens Mon, 11/01/2010 - 06:25
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I upgraded the CCA tool to 2.2(5) and the UC520 software pack to 8.0 and this solved the problems of programming through the CCA.

Correct Answer
dksingh Mon, 11/01/2010 - 06:58
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  • Cisco Employee,

great...please mark this thread as answered

and rate when u get a chance.

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