I have two questions regarding the use of Unity ports. 1) If I do a tranfer to a phone number from within a call handler, does that temporarily use an outbound port? 2) If I change some of the ports from being inbound only, to being inbound and outbound, can that change be done while there is production traffic on the system (as long as there is no traffic on the ports I'm changing)?
We're running into a problem where the call handler that transfers a call to a number after playing a greeting is getting a lot of traffic. And when this happens, we're experiencing people hearing the greeting twice. The thought is that we have more calls coming into that call handler than we have outbound ports available for the call transfer. Could that possibly cause the call handler greeting to be played again?