CUC Call Handler Automatic Transfer

Unanswered Question
Nov 8th, 2010
User Badges:

Trying to wrap my brain around how this would work.  I have a need for a call handler that will automatically forward a call to an operator if they dont push any buttons.  Seems like I could use "Route from next call routing rule" under greetings > After Greeting > Call Action but I havent used it before and not sure of its behavior.  Any suggestions on how I can accomplish this?


Platform is Unity Connection 8.



Thanks!

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (3 ratings)
Loading.
Jonathan Schulenberg Tue, 11/09/2010 - 03:57
User Badges:
  • Super Bronze, 10000 points or more
  • Cisco Designated VIP,

    2017 IP Telephony

The way I do it is using the After Greeting actions on the Greetings page of the Call Handler. I set it to Attempt Transfer to a different Call Handler that has a transfer action configured to send the call to an extension.

William Bell Tue, 11/09/2010 - 04:37
User Badges:
  • Purple, 4500 points or more

That is certainly a valid approach (+5 Jonathan). Another approach is to attempt a transfer to a voicemail user. As with Jonathan's tip, you would do this in the "After Greeting" actions section and leverage the "User with mailbox" transfer settings.


HTH.


Regards,
Bill

robloeber Tue, 11/09/2010 - 07:44
User Badges:

Guys, thanks very much!  Both solutions make perfect sense.  I did think about forwarding to another call handler but thought I was turning something simple into something that was overly complex.  +5 to both!


Have a good one!

Actions

This Discussion

Related Content