CUC Call Handler Automatic Transfer

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Nov 8th, 2010
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Trying to wrap my brain around how this would work.  I have a need for a call handler that will automatically forward a call to an operator if they dont push any buttons.  Seems like I could use "Route from next call routing rule" under greetings > After Greeting > Call Action but I havent used it before and not sure of its behavior.  Any suggestions on how I can accomplish this?

Platform is Unity Connection 8.


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Overall Rating: 5 (3 ratings)
Jonathan Schulenberg Tue, 11/09/2010 - 03:57
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The way I do it is using the After Greeting actions on the Greetings page of the Call Handler. I set it to Attempt Transfer to a different Call Handler that has a transfer action configured to send the call to an extension.

William Bell Tue, 11/09/2010 - 04:37
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That is certainly a valid approach (+5 Jonathan). Another approach is to attempt a transfer to a voicemail user. As with Jonathan's tip, you would do this in the "After Greeting" actions section and leverage the "User with mailbox" transfer settings.



robloeber Tue, 11/09/2010 - 07:44
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Guys, thanks very much!  Both solutions make perfect sense.  I did think about forwarding to another call handler but thought I was turning something simple into something that was overly complex.  +5 to both!

Have a good one!


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