CUC Call Handler Automatic Transfer

robloeber · ‎11-08-2010

Trying to wrap my brain around how this would work. I have a need for a call handler that will automatically forward a call to an operator if they dont push any buttons. Seems like I could use "Route from next call routing rule" under greetings > After Greeting > Call Action but I havent used it before and not sure of its behavior. Any suggestions on how I can accomplish this?

Platform is Unity Connection 8.

Thanks!

Jonathan Schulenberg · ‎11-09-2010

The way I do it is using the After Greeting actions on the Greetings page of the Call Handler. I set it to Attempt Transfer to a different Call Handler that has a transfer action configured to send the call to an extension.

William Bell · ‎11-09-2010

That is certainly a valid approach (+5 Jonathan). Another approach is to attempt a transfer to a voicemail user. As with Jonathan's tip, you would do this in the "After Greeting" actions section and leverage the "User with mailbox" transfer settings.

HTH.

Regards,
Bill

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

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robloeber · ‎11-09-2010

Guys, thanks very much! Both solutions make perfect sense. I did think about forwarding to another call handler but thought I was turning something simple into something that was overly complex. +5 to both!

Have a good one!