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WAE-674-K9 memory upgrade issue

Unanswered Question
Nov 9th, 2010
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Have a WAE-674 that I am trying to upgrade from 4GB to 8GB.


I followed the Cisco Wide Area Application Engine 7341, 7371 and 674 Hardware Installation Guide for installing memory in a WAE-674.


We installed our 2GB DIMMs into DIMM slots 7 and 10 per the guide.

I repartition the disks using the "disk delete-data-partitions" command and issued a reload.

After the WAE reloads, I only see 4GBs of memory and only DIMMs 7 and 10 appear.


Am I missing a configuration piece on the WAE for 4GB to 8GB?


Below is some snippets from show memory and show hardware.


Show memory

Total memory             :    3909612 KB
Total free memory        :    2005044 KB
Total buffer memory      :     141272 KB
Total cached memory      :     757136 KB
Total swap               :    8388360 KB
Total free swap          :    8388360 KB


Show hardware

Power Supply 2 Status      : Presence detected
Power Supply 1 Status      : Presence detected
CPU 0 is GenuineIntel Intel(R) Xeon(R) CPU           E5335  @ 2.00GHz (rev 15) running at 1994MHz.
CPU 1 is GenuineIntel Intel(R) Xeon(R) CPU           E5335  @ 2.00GHz (rev 15) running at 1994MHz.
CPU 2 is GenuineIntel Intel(R) Xeon(R) CPU           E5335  @ 2.00GHz (rev 15) running at 1994MHz.
CPU 3 is GenuineIntel Intel(R) Xeon(R) CPU           E5335  @ 2.00GHz (rev 15) running at 1994MHz.
Total 4 CPUs.
4096 Mbytes of Physical memory.
128 MBytes of flash memory
1 CD ROM drive (Vendor MATSHITA Model UJDA782 DVD/CDRW)
2 GigabitEthernet interfaces
2 InlineGroup interfaces.
1 Console interface


Detailed Memory Device (DIMM) configuration
        Size  Locator
     2048 MB   DIMM 7
     2048 MB  DIMM 10


List of all disk drives:


RAID Physical disk information:
  disk00: Online                     JTWW3M7J     286102 MB
  disk01: Online                     JTWW3NVJ     286102 MB
  disk02: Online                     JTWVJGBJ     286102 MB


RAID Logical drive information:
  Drive 1:    RAID-5  Okay      
        Enabled   (read-cache) Enabled (write-back)


Mounted file systems:
MOUNT POINT      TYPE       DEVICE                SIZE     INUSE      FREE USE%
/sw              internal   /dev/sda1            991MB     828MB     163MB  83%
/swstore         internal   /dev/sda2            991MB     298MB     693MB  30%
/state           internal   /dev/sda3           7935MB     169MB    7766MB   2%
/local/local1    SYSFS      /dev/sda6          22318MB     155MB   22163MB   0%
.../local1/spool PRINTSPOOL /dev/data1/spool     991MB      32MB     959MB   3%
/obj1            CONTENT    /dev/data1/obj    121015MB     129MB  120886MB   0%
/dre1            CONTENT    /dev/data1/dre    119031MB     696MB  118335MB   0%
/ackq1           internal   /dev/data1/ackq     1189MB       0MB    1189MB   0%
/plz1            internal   /dev/data1/plz      2379MB       1MB    2378MB   0%


Disk encryption feature is disabled.


Disk object cache extend is disabled.

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Bhavin Yadav Tue, 11/09/2010 - 11:49
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  • Cisco Employee,

Hi Matthew,

It looks like you may have bad memory or wrong slots. Try following actions to make sure it is not the HW failure.

1. Place 2 new meomry modules in slot 1 and slot 4. Boot it and see if it shows up 4 GB memory.

2. Now put 2 old memory moduels inslot 7 and slot 10 and boot. Check to see if it shows up 8gb afetr reload.

3. if any of the aboive fails, it is probably a bad memory or motherboard.in that case, please open a TAC case to address the issue.


Regards.

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