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WAE-674-K9 memory upgrade issue

mcrawford82
Level 1
Level 1

Have a WAE-674 that I am trying to upgrade from 4GB to 8GB.

I followed the Cisco Wide Area Application Engine 7341, 7371 and 674 Hardware Installation Guide for installing memory in a WAE-674.

We installed our 2GB DIMMs into DIMM slots 7 and 10 per the guide.

I repartition the disks using the "disk delete-data-partitions" command and issued a reload.

After the WAE reloads, I only see 4GBs of memory and only DIMMs 7 and 10 appear.

Am I missing a configuration piece on the WAE for 4GB to 8GB?

Below is some snippets from show memory and show hardware.

Show memory

Total memory             :    3909612 KB
Total free memory        :    2005044 KB
Total buffer memory      :     141272 KB
Total cached memory      :     757136 KB
Total swap               :    8388360 KB
Total free swap          :    8388360 KB

Show hardware

Power Supply 2 Status      : Presence detected
Power Supply 1 Status      : Presence detected
CPU 0 is GenuineIntel Intel(R) Xeon(R) CPU           E5335  @ 2.00GHz (rev 15) running at 1994MHz.
CPU 1 is GenuineIntel Intel(R) Xeon(R) CPU           E5335  @ 2.00GHz (rev 15) running at 1994MHz.
CPU 2 is GenuineIntel Intel(R) Xeon(R) CPU           E5335  @ 2.00GHz (rev 15) running at 1994MHz.
CPU 3 is GenuineIntel Intel(R) Xeon(R) CPU           E5335  @ 2.00GHz (rev 15) running at 1994MHz.
Total 4 CPUs.
4096 Mbytes of Physical memory.
128 MBytes of flash memory
1 CD ROM drive (Vendor MATSHITA Model UJDA782 DVD/CDRW)
2 GigabitEthernet interfaces
2 InlineGroup interfaces.
1 Console interface

Detailed Memory Device (DIMM) configuration
        Size  Locator
     2048 MB   DIMM 7
     2048 MB  DIMM 10

List of all disk drives:

RAID Physical disk information:
  disk00: Online                     JTWW3M7J     286102 MB
  disk01: Online                     JTWW3NVJ     286102 MB
  disk02: Online                     JTWVJGBJ     286102 MB

RAID Logical drive information:
  Drive 1:    RAID-5  Okay      
        Enabled   (read-cache) Enabled (write-back)

Mounted file systems:
MOUNT POINT      TYPE       DEVICE                SIZE     INUSE      FREE USE%
/sw              internal   /dev/sda1            991MB     828MB     163MB  83%
/swstore         internal   /dev/sda2            991MB     298MB     693MB  30%
/state           internal   /dev/sda3           7935MB     169MB    7766MB   2%
/local/local1    SYSFS      /dev/sda6          22318MB     155MB   22163MB   0%
.../local1/spool PRINTSPOOL /dev/data1/spool     991MB      32MB     959MB   3%
/obj1            CONTENT    /dev/data1/obj    121015MB     129MB  120886MB   0%
/dre1            CONTENT    /dev/data1/dre    119031MB     696MB  118335MB   0%
/ackq1           internal   /dev/data1/ackq     1189MB       0MB    1189MB   0%
/plz1            internal   /dev/data1/plz      2379MB       1MB    2378MB   0%

Disk encryption feature is disabled.

Disk object cache extend is disabled.

1 Reply 1

Bhavin Yadav
Cisco Employee
Cisco Employee

Hi Matthew,

It looks like you may have bad memory or wrong slots. Try following actions to make sure it is not the HW failure.

1. Place 2 new meomry modules in slot 1 and slot 4. Boot it and see if it shows up 4 GB memory.

2. Now put 2 old memory moduels inslot 7 and slot 10 and boot. Check to see if it shows up 8gb afetr reload.

3. if any of the aboive fails, it is probably a bad memory or motherboard.in that case, please open a TAC case to address the issue.

Regards.

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