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Access Point 1231 with wrong Product Code

Unanswered Question
Nov 9th, 2010
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I have two Cisco AIR-AP1231G-E-K9 this AP shown in the WEB Mask:

Product/Model Number: (no info)

Top Assembly Serial Number:(no Info)

System Software Filename: c1200-k9w7-tar.122-13.JA3

System Software Version: 12.2(13)JA3

Bootloader Version: 12.2(8)JA

System Uptime: 20 hours, 46 minutes

Part Number                          : (no info)

PCA Assembly Number                  : (no info)

PCA Revision Number                  : (no info)

PCB Serial Number                    : (no info)

Top Assembly Part Number             : (no info)

Top Assembly Serial Number           : (no info)
Top Revision Number                  : (no info)
Product/Model Number                 :
(no info)

(no Info) is blank on the WEB GUI and over the CLI

I have not all Frequenz for a Europe version!!!!

the Radiomodule is a Europe Version!!!

can i fix this Bug???


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dixho Tue, 11/09/2010 - 17:33
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do you know how to telnet or ssh to the AP? If you can, please provide the output of show version. If possible, send me a private e-mail on the serial of the AP. There is a label on the AP showing the serial number. From the serial number, I should able to tell the AP model number.

Wettstein_2 Wed, 11/10/2010 - 06:40
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The Modell Nr. on the Back from the AP is AIR-AP1231G-E-K9

The Serial Numbers:FOC09083HMV and FOC09091E77

The Product Code and all over this AP's is not listed on the Web Gui or CLI?


R. Kuhn

Wettstein_2 Wed, 11/10/2010 - 06:58
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ap#show inventory

NAME: "AP1100", DESCR: "Cisco Aironet 1100 Series (IEEE 802.11b) Access Point"

PID: UNKNOWN           , VID: B0 , SN: UNKNOWN

Wettstein_2 Wed, 11/10/2010 - 07:35
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My other one shown:

NAME: "AP1210", DESCR: "Cisco Aironet 1200 Series Access Point"
PID: AIR-AP1231G-E-K9    , VID: B0 , SN: FCZ0906Z0AK

cisco AIR-AP1231G-E-K9     (PowerPC405GP) processor (revision B0) with 15138K/1236K bytes of memory.
Processor board ID FOC09030GAC
PowerPC405GP CPU at 196Mhz, revision number 0x0145
Last reset from power-on
1 FastEthernet interface
1 802.11 Radio(s)

32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: 00:13:1A:22:B7:9F
Part Number                          : 73-8704-08
PCA Assembly Number                  : 800-23211-09
PCA Revision Number                  : A0
PCB Serial Number                    : FOC09030GAC
Top Assembly Part Number             : 800-23304-08
Top Assembly Serial Number           : FCZ0906Z0AK
Top Revision Number                  : A0
Product/Model Number                 : AIR-AP1231G-E-K9

Configuration register is 0xF

Can Fix this, to correct use?


R. Kuhn

dixho Wed, 11/10/2010 - 07:44
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where do you get the AP? Both serial number are invalid in our database. I do not want to further comment on it because of legal liability. I will notice the engineering team about this problem. Please open a TAC SR for this problem. Once the problem is opened. Please request to escalate the SR to backbone.

Wettstein_2 Wed, 11/10/2010 - 08:27
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i can no open TAC i have tryed to registering this AP but the serial number is invalid.


R. Kuhn

dixho Wed, 11/10/2010 - 09:53
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attach the AP with the valid serial to your www.cisco.com profile. Then, you should able to open a TAC SR


dixho Thu, 11/11/2010 - 12:15
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If you have an AP under product warranty, you can attach the serial number of your www.cisoc.com profile and open a TAC SR.

No Smartnet contract is needed.


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