×

Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

MOH issue after upgrade to IOS 15.0.1(M4)

Unanswered Question
Nov 24th, 2010
User Badges:

Hello Everybody,


After an upgrade of the IOS of a 2811 gateway from 12.4 to 15.0.1(M4), we haven't now the MOH for incoming calls, but when we put on hold a call initaited from the internal that's work.


did you have an idea of my issue please ?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Thomas Dominic Wed, 11/24/2010 - 03:48
User Badges:
  • Cisco Employee,

Hi Mohamed,


are you playing the MOH from the CUCM or were you playing it from the router flash.

also is it Unicast or Multicast


regards


Thomas


P.S. please rate helpfull posts

mohamedessoufy Wed, 11/24/2010 - 04:50
User Badges:

Hi Thomas,


Thank you for your answer, the MOH is unicast and playing from the callmanager.


Regards,

Mohamed

Manoj Srinivas Wed, 11/24/2010 - 05:09
User Badges:
  • Cisco Employee,

Hi,


Coud you tell me who is not able to hear MoH? Is it the internal phones or the PSTN? could you also tell me the call flow when the MoH is not working.

mohamedessoufy Wed, 11/24/2010 - 05:25
User Badges:

Hi,


When an internal IP Phone place a call that receive from external on hold, the PSTN caller don't hear the MOH, but if the it's the internal IP Phone that calls the external phone and place it on hold, the external called can hear the MOH.


call flow when the MOH is not hearing : PSTN --> GW --> CUCM 4.X -->internal IP Phone


Regards,

Mohamed

Thomas Dominic Wed, 11/24/2010 - 05:33
User Badges:
  • Cisco Employee,

Hi Mohamed,


does the gateways MRGL have the MOH server???


regards


Thomas

lusandi Wed, 11/24/2010 - 06:33
User Badges:
  • Bronze, 100 points or more

Hello Mohamed,


Would you confirm me this please:


PSTN --- ( what connection does the PSNT have to your GW ) ---GW ---- ( What protocol is the gateway using to comunicate whit the CUCM ) --- CUCM --- ( complete version ) ---------- IP phone


Thanks,


Luis Sandi

mohamedessoufy Wed, 11/24/2010 - 06:54
User Badges:

Luis,


Yes i confirm, PSTN --- ( E1 ) ---GW (IOS 15.0.(1)M4)---- ( MGCP ) --- CUCM --- ( 4.2(3)sr2b ) ---------- IP phone.



Regards,

Mohamed

Actions

This Discussion