we have a unity express version 7.x.
When i receive a voicemail from an internal number, the prompt is "you have received a voicemail from "Name" at "Number".
From external callers, i always receive a "you have received a voicemail from - "UNKNOWN NUMBER".
My Question is: Is this a normal behaviour ?
I thought if cue is able to resolve the internal number to an announcement, why is this not working vor external callers ?
Kind regards and thanks for any comments