Turn Auto Attendant into Night Mode Manually

Unanswered Question
Dec 28th, 2010

I have set an auto attendant to automatically play the day and night mode based on business hours on Unity Connection with CUCM 8.0. But client wants to turn on the night mode manually when the receptionist is leaving before the closing hour, and turn off the night when come in early. And they still want to play the day greeting during normal business hours. Which option available in Unity Connection that can handle this. I can set up night mode manually ok, but will lose out the day greeting. How can I achieve this with both day and night greeting.

Thanks.

Dat Pham

I have this problem too.
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Jaime Valencia Tue, 12/28/2010 - 13:18

Configure a separate call handler and have the recepcionist set CFA for this.

All she needs to turn this off/on is to set CFA to a predefined DN.

CUC can only work based on pre-defined schedules.

HTH

java

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phamvinhdat Tue, 12/28/2010 - 13:21

I did try setting another call handler for all hours and CFwd to the preset extension. But it hit the original voicemail extension instead and not the new call handler.

Thanks.

Dat Pham

Jaime Valencia Tue, 12/28/2010 - 13:22

That's WAD, you need to configure a call routing rule for forwarded calls to catch that call and then send it to the call handler.

HTH

java

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phamvinhdat Tue, 12/28/2010 - 14:20

I just try the forwarding call option and it still hit original extension's voicemail message.

Thanks.

Dat Pham

Jaime Valencia Tue, 12/28/2010 - 18:09

Have you already configured the call routing rule???

HTH

java

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cmcglamry Wed, 12/29/2010 - 12:05

How do calls get to the autoattendant?  Is this where they land when coming in from the PSTN, or do they roll over there from the attendant station?

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Posted December 28, 2010 at 1:01 PM
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