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Turn Auto Attendant into Night Mode Manually

phamvinhdat
Level 3
Level 3

‎12-28-2010 01:01 PM - edited ‎03-19-2019 02:08 AM

I have set an auto attendant to automatically play the day and night mode based on business hours on Unity Connection with CUCM 8.0. But client wants to turn on the night mode manually when the receptionist is leaving before the closing hour, and turn off the night when come in early. And they still want to play the day greeting during normal business hours. Which option available in Unity Connection that can handle this. I can set up night mode manually ok, but will lose out the day greeting. How can I achieve this with both day and night greeting.

Thanks.

Dat Pham

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7 Replies 7

Jaime Valencia
Cisco Employee
Cisco Employee

‎12-28-2010 01:18 PM

Configure a separate call handler and have the recepcionist set CFA for this.

All she needs to turn this off/on is to set CFA to a predefined DN.

CUC can only work based on pre-defined schedules.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
0 Helpful

phamvinhdat
Level 3
Level 3
In response to Jaime Valencia

‎12-28-2010 01:21 PM

I did try setting another call handler for all hours and CFwd to the preset extension. But it hit the original voicemail extension instead and not the new call handler.

Thanks.

Dat Pham

0 Helpful

Jaime Valencia
Cisco Employee
Cisco Employee
In response to phamvinhdat

‎12-28-2010 01:22 PM

That's WAD, you need to configure a call routing rule for forwarded calls to catch that call and then send it to the call handler.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
0 Helpful

phamvinhdat
Level 3
Level 3
In response to Jaime Valencia

‎12-28-2010 02:20 PM

I just try the forwarding call option and it still hit original extension's voicemail message.

Thanks.

Dat Pham

0 Helpful

Jaime Valencia
Cisco Employee
Cisco Employee
In response to phamvinhdat

‎12-28-2010 06:09 PM

Have you already configured the call routing rule???

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
0 Helpful

jugalkansal90
Level 1
Level 1
In response to phamvinhdat

‎02-16-2017 04:16 PM

Looks like there is some issue with 'Call Forwarding Rule', Put matching condition as forwarding station's extension.

0 Helpful

Clifford McGlamry
Spotlight
Spotlight

‎12-29-2010 12:05 PM

How do calls get to the autoattendant?  Is this where they land when coming in from the PSTN, or do they roll over there from the attendant station?

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