Most of us in the networking world have had issues working with telcos. Here is your chances to share your funny telco stories!
Here is mine....
One site had a frame relay circuit that was bouncing and spent more time down then up. The client was running on their backup ISDN circuit and getting huge bills. I kept working with the telco and they kept saying it was a CPE issue. We replaced the WIC 3 times and same condition. I told them that the issue was with the line and when they tested it they said they saw no issue. Finally after about two months of this, I asked my field engineer to go on site and hang out for at least 2 hours. Then I called the telco and told them that all the equipment was replaced, the chassis, card (again), everything. The telco tech broke into the circuit and told me that he now sees the issue. That the faulty Cisco equipment was masking a secondary issue with the circuit. They repaired the circuit and it came back up.
The funnies part of this, we didn't replace anything the last time. The chassis was never replaced and the WIC was, but it was never the issue.
I just love dealing with some of the telco's out there!
Happy New Year to all.