When we try and use the abbreviated dial feature on the 7937 conference
phone we are getting strange results as far as what the phone is dialing. For example
under telephoney service we have directory entries for the end users to dial.
directory entry 49 817805551234 name John Doe
directory entry 50 815085559876 name Jane Doe
directory entry 51 84035558765 name Sam Doe
directory entry 52 817805557654 name Dave Doe
When we press 49 and then hit AbbrDial on the 7937 phone the phone tries to dial
When we press 52 and then hit AbbrDial on the 7937 phone the phone tries to dial
For some reason the 7937 phone is injecting the entry number in the dialed digits.
From the 7942 and 7962 phone we are able to successfully use the AbbrDial softkey.
I have tried different firmware on the 7937 phones thinking this might be related to that but i get the same results.
I have also read through the administration guide for CME and I did see the following but I find it hard to believe that AbbrDial is only supported on the models listed. Also it works on my other phones which are not listed 7941, 7942, 7961, 7962.
On-hook abbreviated dialing using the Abbr soft key is supported only on the following
–Cisco Unified IP Phone 7905G
–Cisco Unified IP Phone 7912G
–Cisco Unified IP Phone 7920G
–Cisco Unified IP Phone 7970G
–Cisco Unified IP Phone 7971G-GE
Has anyone else run into this issue with CME and the 7937? I can post the config of my CME if that would help.