No Accent Mark Sensitive Search in IP Phone Corporate Directory?

Unanswered Question
Jan 20th, 2011
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Here is my problem:

- Our IP Phone's Corporate Directory are sync with LDAP.

- User's Names and Last Names have latin characters like "á,é,í,ó,ú..." in our organization. So, LDAP fields have the names with this characters.

- End user who want to search a someone's number usually doesn't search in Corporate Directory using this characters and other times, this names are not correct written in LDAP.

- For example:

         -We want to search in Corporate Directory by name "Tomás". We would like to search both "Tomas" and "Tomás" and having the same result.

Is this possible? Ideas?

Thanks in advance.

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pslovinsky Thu, 04/07/2011 - 04:06
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Hi Manuel,

did you resolve your problem, we have the same?

Thank You


Manuel.aller Thu, 04/07/2011 - 23:21
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Hi Patrik,

We couldn't find solution for this problem.

If you find something, please let me know.



metalium2007 Fri, 11/18/2011 - 04:27
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Hello guys,

Got the same issue here and I would like to make the search without the special characters.

Have you found any way to solve this?

Thank you very much!

grebac.2ring Fri, 11/18/2011 - 22:58
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Hello eveyrone,

I believe that this cannot be done with out-of-the-box CUCM. However, you can use 2Ring IPPS (IP Phone Services) - it is part of its base module. Check it out at and you can even request a free trial at



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