No Accent Mark Sensitive Search in IP Phone Corporate Directory?

Manuel.aller · ‎01-20-2011

Hi,

Here is my problem:

- Our IP Phone's Corporate Directory are sync with LDAP.

- User's Names and Last Names have latin characters like "á,é,í,ó,ú..." in our organization. So, LDAP fields have the names with this characters.

- End user who want to search a someone's number usually doesn't search in Corporate Directory using this characters and other times, this names are not correct written in LDAP.

- For example:

-We want to search in Corporate Directory by name "Tomás". We would like to search both "Tomas" and "Tomás" and having the same result.

Is this possible? Ideas?

Thanks in advance.

pslovinsky · ‎04-07-2011

Hi Manuel,

did you resolve your problem, we have the same?

Thank You

Patrik

Manuel.aller · ‎04-07-2011

Hi Patrik,

We couldn't find solution for this problem.

If you find something, please let me know.

Regards,

Manuel

metalium2007 · ‎11-18-2011

Hello guys,

Got the same issue here and I would like to make the search without the special characters.

Have you found any way to solve this?

Thank you very much!

grebac.2ring · ‎11-18-2011

Hello eveyrone,

I believe that this cannot be done with out-of-the-box CUCM. However, you can use 2Ring IPPS (IP Phone Services) - it is part of its base module. Check it out at www.2Ring.com/ipps and you can even request a free trial at www.2Ring.com/newjuice.

Michal