Isen't it possible to solve it here or via mail.

A little expensive to call USA from Denmark.

One of my customers are having the same problem

Per Buch

Hi,

I suggest you do an online chat for help: https://supportforums.cisco.com/community/netpro/small-business/sbproductwarranty

Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport

Long story

The servicecontract was wrong, it was a new contract, not a renewal of the existing.

SmallBizzSupport could not help me.

Contacted servicecontract support, and they moved the serialnumber to the new contract.

That did'nt help, still no new keys. Waited several days.

Now i am trying to get in contact with SmallBizzSupport again.

I am not positive right now :-(

Oh no pbuch, I am sorry to hear about your troubles!

My name is Tiya, and I am a Support Engineer with the Cisco Small Business Support Center. I see our Blocker SME Jason Bryant has provided you with his email address, jasbryan@cisco.com in the post: https://supportforums.cisco.com/message/3296160.

Send him an email and I am sure he will be able to provide you with positive direction to resolve your issue.

Thank you for your participation!