SPA9000 + SPA400 = SPA502G msg SERVICE UNAVAILABLE

Answered Question
Jan 25th, 2011
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Hi guys,


I dont know why, only one of our 4 IP phones (SPA502G) shows:


'ServiceUnavailable'

'To: vmm'


When try to press voicemail button or try to dial '*97'.



+++++++++++++++++++++++++++++

Why?????????????? What happened?

+++++++++++++++++++++++++++++



My Environment

##############
SPA9000 (Software Version: 6.1.5 / Hardware Version: 1.0.5)  = IP 192.168.1.10/24

SPA400 (Firmware Version: 1.1.2.2 with USB 120Mb key) = IP 192.168.1.5/24

SPA502G (Software Version: 7.4.7 / Hardware Version:  1.0.0(0001)) = DHCP



tks,


Renato Pereira

Correct Answer by viewtekmsd about 6 years 6 months ago

Hi Renato


If you used the setup wizard then reconfigure the phone in client stations through the wizard.

If that doesnt work back up the config and factory reset and try again.

The other thing to check is that you dial plan on the phone is set the same as the other handsets.


Hope this helps

Michael

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Overall Rating: 5 (1 ratings)
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duettocisco Tue, 01/25/2011 - 07:42
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I already did try to enable/disable user mailbox on SPA400/Setup/VoiceMailUsers >>>> Wthout success!

Correct Answer
viewtekmsd Tue, 01/25/2011 - 12:51
User Badges:

Hi Renato


If you used the setup wizard then reconfigure the phone in client stations through the wizard.

If that doesnt work back up the config and factory reset and try again.

The other thing to check is that you dial plan on the phone is set the same as the other handsets.


Hope this helps

Michael

duettocisco Wed, 01/26/2011 - 08:55
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Hi Michael,


tks for reply; our customer found that SPA9000 cannot found SPA502 through the wizard and then manualy he set the phone field "Mailbox ID". Now it works!


* too many problems with theat wizard...



>>>> This case can be closed.


tks,


Renato P.

duettocisco Wed, 01/26/2011 - 09:03
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If you do not record 'grettings' for your mailbox, users cannot leave a message for you!!! It seems 'by design' in SPA400.


tks,


Renato P

duettocisco Wed, 01/26/2011 - 09:16
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In my vision, the SPA9000 Wizard is to struggle and confuse also!!!!!


>>>>>>>>>>>>>>>> Cisco team need create a new version more friendly and with more options!!!

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