Outbound Dialer Detail table

Unanswered Question
Jan 31st, 2011
User Badges:

We are trying to use the dialer_detail table as a return file for our outbound campaigns, and there have been some discrepancies between webview and what is actually contained in the dialer-detail table after a campaign is finished.  I am trying to find out if all the calls attempted in a webview campaign query (camqry01) report are actually in the dialer_detail or not.

any help would be appreciated

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4 (1 ratings)
Michael Whittier Wed, 04/13/2011 - 13:34
User Badges:
  • Cisco Employee,

The dialer_detail table captures and reports on every attempt made to a customer, including personal callback. This is a historical table.

The only time data is inaccurately captured here is for customers using Avaya rather than CUCM.  Some records might be written to the Dialer_Detail table for older G3 dialers, but the records should not be used.

The webview camqry01 report is a real time report and resets at midnight.

This only reports the disposition for a record and not every call attempt for that record.

The rows should not match as one is counting every attempt and one is counting the disposition of the record.


This Discussion