UC560 CDR export to FTP suddenly stopped with error 516

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Feb 14th, 2011
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Hi there,

I wonder if anybody had a similar issue. Our UC560 has been set up with CDR reporting and file export to our FTP server and it has been workign fine for about 2 months now. Suddenly this service has stopped working. When turned on "debug ip ftp" and forcing CDR export to FTP "file-acct flush without-close" all we get is an error:

137280: Feb 14 15:55:48.573: %VOICE_FILE_ACCT-3-DUMPFAIL: Could not dump to remote file - open ftp://user:[email protected]_14_2011_09_55_48.573. Error=516(Unknown error 516)

Instead the CDR file are being dumpped into FLASH. Why would this service suddenly stop working without any changes made to the configuration file, well the only changes made were on FXS ports and some dial-peers that´s it.

Thanks for any help in advance.

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remi-reszka Mon, 02/14/2011 - 08:32
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I noticed that in flash the CDR files are being saved with a prefix "cdr" so the name of the file appended ccordingly: cdr.ANDMEXIPPBX01.02_03_2011_15_37_51.701 and on the other side in the error message above the file name does not contain this prefix. Could that be causing some mismatch and problems?

Thanks in advance.

ianbell Mon, 02/14/2011 - 14:38
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In your CCA, where you configure your FTP URL and credentials. The URL should look like the following example.

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