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how to reboot Unity Express Module?

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learner2008
Level 1
Level 1

‎02-20-2011 05:11 PM - edited ‎03-16-2019 03:34 AM

cisco 2821 gateway router with CME

We are experiencing an issue with voicemail. the inbound calls get busytone after a few rings. Does anyone know how to reboot Unity Express module on gateway router? or any ideas of what I need to do?

Thanks in advance!

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William Bell
VIP Alumni
VIP Alumni

‎02-20-2011 08:12 PM

I thought the command sequence was "offline" followed by "reload". This assumes you are executing the commands while connected to the service module. If you can't get into the service module, then I think the command sequence to reset the module is: "service-module service-engine / restart".

For example:

router# service-module service-engine 1/0 restart

I am going from memory here and am a little fuzzy. So, keep that warm and fuzzy note in mind.

HTH.


Regards,
Bill

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

View solution in original post

1 Reply 1

Go to solution
William Bell
VIP Alumni
VIP Alumni

‎02-20-2011 08:12 PM

I thought the command sequence was "offline" followed by "reload". This assumes you are executing the commands while connected to the service module. If you can't get into the service module, then I think the command sequence to reset the module is: "service-module service-engine / restart".

For example:

router# service-module service-engine 1/0 restart

I am going from memory here and am a little fuzzy. So, keep that warm and fuzzy note in mind.

HTH.


Regards,
Bill

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

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