WLC Webauth - Keeps Making Us Sign In

Answered Question
Mar 24th, 2011

We have a 4402 wlc setup for guest network access. We are using the local net users to provide access to our guests. We have an issue where if a user signs in through the web, sometimes but not always, they are then forced to keep signing back in almost every 30-60 seconds. Any ideas?

I have this problem too.
0 votes
Correct Answer by dmantill about 4 years 5 months ago

http://www.abc-machine-embroidery-designs.com/images/Card_Writers/Ultimate_Box_Plus_Software_Upgrade.gif

Perform Software upgrade on your WLCs... at least the latest 4.2

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Overall Rating: 5 (1 ratings)
ben-donovan Thu, 03/24/2011 - 15:49

Sounds to me like your users are hitting thier session limit and timing out, requiring a re-auth.

Start by looking in WLAN -> (Your Guest WLAN) -> Advanced -> Enable Session TImeout

George Stefanick Thu, 03/24/2011 - 21:48

Session timeout is 30 minutes normally. Not 30-60 seconds...

Is this happening in a particular area?

Nicolas Darchis Fri, 03/25/2011 - 03:25

Even if they get disconnected, they shouldn't be prompted for re-authentication ... strange.

Can you mention WLC version maybe ?

pugs17211721 Fri, 03/25/2011 - 05:24

Session timeout is not enabled.

This is happening on several ap's in different locations though out our area as well.

We are currently running 4.2.61.0.

Nicolas Darchis Fri, 03/25/2011 - 05:28

Running WLC 4.2.61 is like running Windows XP without service pack. I would advise to go for 4.2.209 as a trillion bugs have been fixed in between, several could explain your problem :-)

Nicolas

Correct Answer
dmantill Fri, 03/25/2011 - 11:26

http://www.abc-machine-embroidery-designs.com/images/Card_Writers/Ultimate_Box_Plus_Software_Upgrade.gif

Perform Software upgrade on your WLCs... at least the latest 4.2

pugs17211721 Fri, 03/25/2011 - 12:35

We are working on upgrading to 4.2.207 . I will have to schedule the outage with our customers. This is as high as we can go due to th fact that we have 1510's associated to this wlc. I will everyone know how the upgrade goes.

pugs17211721 Fri, 05/06/2011 - 08:32

sorry for the delay in answering this. This was updated and the problem seems to be corrected. Thanks for all of your help.

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