Unregistered Phone Report

Answered Question
Apr 5th, 2011

Dear All,

Can someone help me here?

is there anyway to generate the unregistered phone details from cucm?

If we have, please share the steps.

I have this problem too.
0 votes
Correct Answer by William Bell about 3 years 1 week ago

RTMT may be able to help you out. Launch RTMT.

Then go to CallManager>Devices>Device Search>Open Device Search>Phone (see below)

Then select "Unregistered", choose your CallManager (or "Any") then choose Next or Finish.

If you choose Next you can further fine tune what gets displayed.

Note that this report focuses on "Unregistered" devices. This means that the device was once registered. If a phone never registered, then it will not show up in this report.

HTH.


Regards,

Bill

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Correct Answer
William Bell Tue, 04/05/2011 - 09:13

RTMT may be able to help you out. Launch RTMT.

Then go to CallManager>Devices>Device Search>Open Device Search>Phone (see below)

Then select "Unregistered", choose your CallManager (or "Any") then choose Next or Finish.

If you choose Next you can further fine tune what gets displayed.

Note that this report focuses on "Unregistered" devices. This means that the device was once registered. If a phone never registered, then it will not show up in this report.

HTH.


Regards,

Bill

Please rate helpful posts.

hariharanp Tue, 04/05/2011 - 10:02

Dear William,

Thanks for your information.

I have one more question. I am able to generate the registered phone list without any issue, but unable to do unregistered phone. Do i need to enable something?

Please help me here.

William Bell Tue, 04/05/2011 - 11:15

There is no special parameter that I am aware of which would enable/disable the ability to report on unregistered phones. Are you getting an error message or just an empty table? If you were expecting more devices to be listed then you may be running into a common problem. A device is only reported as unregistered if it, at one time, held a status of registered. This could mean a few things. The most common reason is that a device was configured but never seen on the network. The second most common is that a device that was once unregistered, never re-registered, and the record status has timed out or the phone was reset (from CCMAdmin, BAT, etc.).

To test, you can take a registered phone and disconnect it from the network. Give RIS a minute or so to propagate the data and then run the unregistered query again.

Now, this won't solve the problem if you really just want to see all devices that are not registered (whether they be "unregistered", etc.). From RTMT you can query on devices that are only configured in the database. You may also need to query on rejected or partially registered status as well. Personally, I use a tool I developed to get this information so I may be out of touch with recent updates to RTMT capabilities.

HTH.

Regards,
Bill

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Posted April 5, 2011 at 8:57 AM
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