Hi, I have a UC540 with 18 SPA525G2 phones (4 deployed using VPN).
The phone call quality is great, even between Australia and Thailand.
Our first issue is that the display on the phones doesn't show the callers name (when the caller is saved in the company directory or in the phones directory). It only shows the callers phone number twice. I can't find any way to get it to display the callers name if the callers number is in our directory. Please help me with this if you can.
Our second issue is that we have multiple departments with multiple incoming phone numbers coming into the system. Some of our phones receive calls from multiple departments (multiple incoming numbers). In order to answer the phone appropriately we need to see which of our phone numbers (or corresponding department name) is being called. Cisco advertised this feature with the UC500 series and it is called "called-name". I have looked but cant find anyway to turn this on for our phones. Can someone please help me with this?
As you could imagine, without these two advertised features working on our system, we are having difficulty answering the phones the way we would like.
I would appreciate any help you can offer.