I'm setting up an outbound dialer in UCCX 7.0(1). I've imported my contacts and UCCX makes the calls outbound fine. The problem I'm having is that UCCX keeps cycling through my list of contacts. Is there a special character I need to put in the CSV to signify an EOF?
Additionally, how can I modify the fields and layout list in CAD when using outbound? I know how to do this on an inbound script but cannot find any place to specify this for outbound calls.
Finally, I'm using direct preview that requires the agent to acccept the call before it is placed. Is there any way to give a better indication in CAD that there is a call waiting to be dialed out?