I am having an issue with extension mobility and CAD.
Phone: 7945G (configured as per other non 'contact centre' phones in the company, but no 'Line' assigned - want them to be purely for Contact Centre users to log into on their shifts)
When the user logs into the phone itself, there is no issue at this stage.
When the user goes to sign into CAD, they are presented with the following error:
"You cannot log in because the phone is IPV6-enabled. IPV6-enabled phones are not compatible with CAD."
Workaround is to unlock (Settings > **#) Network Configuration on the physical phone and remove IPV6 config.
Settings > **# > 2 (Network Configuration) > 2 (IPv6 Configuration) > 'more' button > 'Erase' button > it presents "Erasing IPv6 Network Settings".
User is then able to successfully login to CAD.
The issue is that after their shift, the user logs out of the phone, then when they login again, the issue is presented again and the 'workaround' of manually removing the IPv6 config off the phone has to be carried out all over again (and everytime after that too). Arrrrg.
I also noted that In CUCM > Devices > Device Settings > Commond Device Configuration > Find > my CDC > the IP Addressing Mode setting WAS set to 'IPV4 and IPV6'.
As a test, I changed this to 'IPV4 Only'.
Logged user out of phone, rebooted phone, logged user back in, attempted to login to CAD, same issue. No change! Arrrg some more!
Finally I discovered another workaround (to avoid the previous workaround and issue)... In CUCM, I set Devices > Phone > Find > Select > ('Phone Configuration') 'Extension Information' sub-heading > 'Log Out Profile' to the users mobility profile and then we do NOT have the issue. Rebooted phone, logged in, didn't log in, tried all different states - all works fine now.
I also found that by configuring a 'Line' on the device - the issue is also resolved.
HOWEVER, I don't really want to specify a specific user mobility profile or line configured for the individual phones if possible.
Is it possible to avoid this? What am I missing to avoid specifying a profile or line on the phone?
Message was edited by: Brett Hanson (In the original post I only specified 8.0.2 as the version - To make this discussion more relevant, I've just put in the full version details of the versions we were running when the issue was present. CAD excepted as I can't recall what version it was then.)
This is a bug as identified in the following thread. https://supportforums.cisco.com/message/3271578#3271578
Please rate the provider of the information, Hoai Huynh, at the above link if it helps.
Hope this helps,
I have seen something similar once I installed UCCX 8.x at a customer.
The workaround there was to have a SU installed on the UCCX.
If this can help,