how to activate smartnet

Unanswered Question
May 3rd, 2011

Hello everyone,

I am sorry if i am posting on the wrong forum.  We just bought smartnet for our cisco 5510. How should i activate this support and get the benefits.  Thanks

I have this problem too.
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Luis Silva Benavides Fri, 05/13/2011 - 19:32

Gurpreet,

Thanks for submiting this question. The part of activating the SMARTNET is handle by your your Cisco Reseller or Account manager that sold you the contract, I think that if you have already bought the contract for your ASA it might active. The benefits will be Cisco TAC support 24/7, software upgrades, RMA within the service level you have purchase, if you also have add an IPS module to your ASA you can get signature upgrades.

I hope this helps.

Luis

josem_155 Thu, 01/19/2012 - 09:15

Hi, Luis

One question. If have purchased several devices and isntallation will take 6 motnhs for example, These 6 months have been used alrady? or Smartnet becomes ative since the moment of installation? what can i do to not loose thin contratc time ?

Amr Nasher Tue, 01/07/2014 - 04:46

Hi,

u can ask the partner to don't activate the SmartNet until the installation is finished ... so the partner can ask the distributor to not to activate any SmartNet until you ask so.

We always do that as the delivery time & installation take long time, so after we finish the installation we active the SmartNet so the date starts from the activation date.

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