JAVA memory heap size and ASDM or IDM

Unanswered Question
Mar 9th, 2010

When I try to load ASDM or IDM with either IE or Firefox, I receive the following error

ERROR: Current JAVA memory heap size is less than 256MB.

You must increase memory size before running IDM.

Click on help for more information.

Instruction provided by Cisco refer to JAVA 1.4.2 and 1.5

We run Java verison 6 and the instructions - although similar - do not work for JAVA version 6.

I did enter the  -Xmx256m in the Java Runtime Parameters field but it still failed.

I also rebooted the PC just for fun.


My exact JAVA version:

JAVA 6 update 18 build 1.6.0_18-b07


Any help would be wonderful!!!!

Tks

Frank

New document  https://supportforums.cisco.com/docs/DOC-16442 is created from this discussion. Thanks Message was edited by: Ankur Thukral

I have this problem too.
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RAMACHANDRA R Wed, 03/10/2010 - 00:04

Hi ,

Please do check your Operating System like 32bit or 64bit, please download the JRE based on your operating system and it should fix your problem immediately, please refer the below link for downloading latest compataible JRE for your OS.

https://cds.sun.com/is-bin/INTERSHOP.enfinity/WFS/CDS-CDS_Developer-Site/en_US/-/USD/ViewProductDetail-Start?ProductRef=jre-6u18-oth-JPR@CDS-CDS_Developer

Rgds

Rama

fsebera Wed, 03/10/2010 - 08:01

Tks

I removed JAVA 6 from my MS XP OS and installed JAVA 5. This JAVA down grade fixed my IPS management issue but now security folks have issues with my old outdated JAVA version. Win some, lose some.

Frank

a.moerman@zeeland.nl Mon, 03/29/2010 - 05:39

I have te same problem. I dont want to downsize to java 5'. is ther a solution for this problem.

regards Aad Moerman

fsebera Mon, 03/29/2010 - 07:44

The only way I could get this thing to operate was to downgrade to JAVA 5.

If there is another way, no one is talking.

Good luck

Frank

trippi Mon, 04/05/2010 - 11:47

What versions of IE/Firefox/ASDM are you using?

trippi Tue, 04/06/2010 - 06:55

If you didn't already, try setting it under both the user and system runtime properties...

You could also try setting it to 512, or try setting the initial heap size to 256.

java -Xms -Xmx

twilcox@cde.ca.gov Thu, 04/08/2010 - 14:53

yep this really sucks ... and you know what? it's not the first time I've had this issue ... now that Ellison owns Sun, let fun really begin!

Downgraded from SE 6 update 19 to JRE SE 6 update 7 and it works now.  Finding SE 6 update 7 wasn't easy.  To to save anyone else this grief:

http://java.sun.com/products/archive/

charg_in1 Wed, 04/28/2010 - 17:53

Hi There,

Try modifying the shortcut that launches ASDM. I found mine runs javaw but sets the min mem to 64 and max to 256. I changed these to min 256 and max 512 and that fixed the issue. Im running the latest Java.

Rgds,

DJ

Attachment: 
HQABMC2004 Tue, 05/18/2010 - 11:51

Hi DJ,

I am having same issue, could you please post the full target path or IDM shortcut?

Thanks in advance

Regards,

ST

charg_in1 Thu, 05/20/2010 - 07:18

"C:\Program Files (x86)\Java\jre6\bin\javaw.exe" -Xms256m -Xmx512m -Dsun.swing.enableImprovedDragGesture=true -classpath lzma.jar;jploader.jar;asdm-launcher.jar;retroweaver-rt-2.0.jar com.cisco.launcher.Launcher

GrumpyBear Wed, 06/02/2010 - 12:09

Thanks,

Updated my Java and ran into this problem.  You think Cisco would change the target to meet the minimum memory requirements for the most memory hungry application using the ASDM-IDM launcher.

Can the original poster please mark this as "fixed" please?

abbeypressiss Mon, 06/14/2010 - 13:10

I'm running ASDM Version 5.2(5) on Windows 2003 5.2. Java Version is 1.6.0_20.

I solved the Java memory heap size problem by modifying the asdm-launcher.config file in the same directory as asdm-launcher,exe. I changed two vmparam entries, the -Xms and -Xmx to 256m and 512m respectively.

Christopher Dreier Sat, 11/06/2010 - 18:02

Hello fsebera,

This is likely due to, "CSCtf21045: With Java 6, Update 18, IDM does not load due to heap size check." This issue is resolved in ASDM 6.3(4) and 6.3(4)53, which are currently available on cisco.com.

Thank you,

Blayne Dreier

Cisco TAC Escalation Team

**Please check out our Podcasts**

TAC Security Show: http://www.cisco.com/go/tacsecuritypodcast

TAC IPS Media Series: https://supportforums.cisco.com/community/netpro/security/intrusion-prevention?view=tags&tags=tac_ips_media_series

dperowne@cco Tue, 11/23/2010 - 17:40

I have a similar issue, but just when selecting the IPS button under configuration.

I'm running IE7 and Java 1.6.0_21 on XP, with ASDM v5.2(5) on ASA 7.2(5) .

ADSM runs fine, just the IPS section.

****EDIT:

I just cracked this. It was slightly different for mine, as the Java Control panel change or the shortcut edit didn't work.

On mine, I had to do the following:

- Right click "Cisco ASDM Launcher" > Properties

- Click "Find Target"

- opens ASDM target directory

- disabled "asdm-launcher.config" file from read-only

- edit the file, changing the 2 params for Xms and Xmx to 256 & 512

- save, close and revert to read-only

- restart ASDM and my IPS section works

cisco steps Mon, 02/21/2011 - 17:41

I am still having problem w/ IDM, JAVA memory heap size

I have window 7

64 bit

can someone assist pls

thank you

Attachment: 
aldoleiva Mon, 02/21/2011 - 20:45

I have windows 7 (32bit) and Java and ASDM info below

Java Version = 1.6.0_22
Local DM Launcher Version = 1.4.18

Minor change from older post!!

I just cracked this. It was slightly different for mine, as the Java Control panel change or the shortcut edit didn't work.

On mine,

I had to do the following:

- Right click "Cisco ASDM Launcher" > Properties

- Click "open file location"

- opens ASDM target directory

-copy file  "asdm-launcher.config" to desktop and disabled "asdm-launcher.config" file from read-only

- delete "asdm-launcher.config" file in ASDM folder

- edit the file on desktop, changing vmparam to = vmparam -Xmx300m

- copy file from desktop "asdm-launcher.config" into ASDM folder

- save, close and revert file to read-only

- restart ASDM and my IPS section works

ohhh yeahhh

nhandinhle2002@... Mon, 05/02/2011 - 06:44

Dear ocporbust, i tried emulate Cisco IPS 4235 with Qemu. I have problem with Jave memory heap size with IDM login. Can you help me ?

My operating system is Window 7 64bit, Java 6 Update 25 64 bit. Thank you very much

yevgeniy.fedko Mon, 01/09/2012 - 10:50

Additional work around, worked with IPS IDM v6, 

IDM was strarting Java along with:

C:\Documents and Settings\Administrator\Application Data\Sun\Java\Deployment\cache\6.0\47\86032ef-66189461

I opened it and edited sting to:

 

   

Since that, no IDM issue )

wanzhiping Sun, 12/01/2013 - 07:55

i got a problem also like this,your solution  works ,thank you  so much!

ravsingh Fri, 01/31/2014 - 09:03

You can increase the Heap size of Java through "Control Panel>JAVA>JAVA>View"

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