Can anyone explain to me what exactly happens when the event 'reader decode failed' occurs? The Log Code is GW.EV_READER_DECODE_FAILED. There is not any additional information given in the event details. I assume that the RFID reader was unable to successfully read the card and therefore was unable to lookup the credential.
We have this occur intermittently with a few door readers. For the people who are experienced with RFID readers, is this normal behavior? For instance, one of our door readers has the following Extended Status in the Hardware window. 370/10373 = 0.03566 That is almost a 4% failure rate on reading credentials. TIA for any help.
Admin State: Admin Up
CP interrupts: 0
Total frames: 10003
Decode failures: 370