Hello Guys, i have a 9971 phone but i cannot
get the camera to work. all parameters seem fine. i activated it in system ->enterprise configuration ->cisco camera enabled.
any advice to get this working?
thanks in advance
Just found this:
There is an issue (CSCtf09186) with some 802.3af switches, which results in the Cisco Unified IP Phone 9951 and 9971 unable to negotiate for the additional power required to operate the IP phone's camera. To power the camera, set the Power Negotiation parameter of the Cisco Unified IP Phone 9951 and 9971 using the Phone Configuration window. To disable the Power Negotiation parameter access the Product Specific Configuration of Cisco Unified Communications Manager 8.5 and later releases. A device pack must be installed to add the configuration parameter to the database for Cisco Unified Communications Manager releases before 8.5. Disabling power negotiation enables the IP phone to power up the camera and to use up to 15.4 watts (the AF maximum) without the need to negotiate with the switch.
It may be a power issue.
Is the phone locally powered or powered through a switch?
The phone with video requires more power.
I used a power cube 3 and it would not power the camera, when I use power cube 4 it works.