I won't go into the whys but I have Untiy Connection 8.5 and I need a call handler (an option 2 off an auto attendant) to transfer the call to an external number if option 2 is selected. I continue to get "Sorry, this number did not answer"
I've tried a few things that haven't worked:
- Under Caller Input of the main call handler, configure option 2 to transfer to an alternate extension which I put in the external number
- Configure another call handler and configure the transfer rules settings here to go to the external number and set option 2 to go to this call handler.
I didn't expect the above to work because the voicemail ports do not have a CSS that allows them to call external numbers. So I confgured a translation pattern with a DN in the CSS that the voicemail ports are able to reach and translated it to the external number but it still doesn't work. THinking that the Call hanlder monitors it in some way (even though i've set it to release to switch) I set up a CTI Route Point with CFA to the external number and still the same problem.
Can anyone suggest anything??