- Gold, 750 points or more
Cisco Designated VIP,
2013 Small Business
I hope the subject heading is not to ambiguous, but I am struggling with a particular issue that is causing me some headaches, simply because the System is not working as advertised and I have no clean explanation to the client as to why I cannot get it to work (Maybe its just me I don't know).
- 1X PRI Circuit 20 Channels
- Incoming calls go to a blast group
- All phones within the premises are in the same blast group
- All phones set to the same default ring tone
- Phones are SPA-509G
- Latest SW Pack with inclusive firmware for the phones
- Purely built with CCA end-2-end
Client requires that External calls have a different Ring tone or at worst a Distinctive ring to that of an Internal call, they would have liked that an incoming call can have one Ring Tone and an Internal Call have another Ring Tone... This is a fair request since the majority of the competitor Digital PBX phone systems can do this, and it is what they are used to.
Understanding of the System feature:
As is promoted, the system is supposed to support Distinctive Ringing, this as I understand it is supposed to be set by default in the system where the Cadence is altered to have a distinctive ring on Internal Vs External calls.
Unable to produce this result, either on our LAB/Demo system or on the clients system, I have tried multiple ring tones and all generate the same result, same ringing tone, there is no distinction between them.
Is this a bug in the system? Or is it possibly a bug with the phones load?? Do others have this working???
Is it not possible that in the ringer settings you can choose a default Ring Tone and then scroll down and choose the Blast Group Extension number and apply a different Ring tone? There is logic in having this feature and simply baffled as to why you cannot choose it.
Previously in the past you could create a Shared DN and send all the calls to this and emulate a Blast Group type of environment, you could also set a different Ring Tone for this shared DN so it sounded different to an Internal call, but even if I could do this with this client, it is not an option as they need all the button real estate... And I am not sure you can do the Shared DN with different ring tone anymore anyway as it was always done via CLI.
Is there a solution? Am I missing something here??
Any HELP on this matter would be greatly appreciated to find a solution to this problem would make life easier, at least until I can lobby Cisco to alter the ringing functionality to parallel that of other competing systems.
Thanking you in Advance