OS X Lion and NSS 326

Unanswered Question
Jul 10th, 2011

I've got a Cisco NSS 326 NAS and have recently run into a problem with OS X Lion Developer Preview and authentication to the NAS. When connecting to the NAS over AFP as guest I can access the NAS just fine. However, when I try and authenticate I get an error that reads:

"The version of the server you are trying to connect to is not supported. Please contact your system administrator to resolve the problem."

I've read on another site (http://trick77.com/2011/02/25/afp-broken-linux-based-nas-mac-os-x-lion-10-7) that this has to do with the version of AFP that is running on the NAS compared to the new version that OS X Lion is using AFP 2.

Does anyone have a solution to enable the NAS to support AFP 2 or are there any plans to support this from Cisco any time soon?

I have this problem too.
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EricLByers Wed, 07/20/2011 - 17:00

I too am having this problem.  Upgraded to release of OS X 10.7, now I can't access my drives, and worst of all Time Machine is no longer working because of the same issue.

dcappell Wed, 07/20/2011 - 17:03

I also have the same issue - upgraded to Lion (OSX 10.7)  and I can no longer AFP to NSS-326 via AFP (CIFS was okay, butI wanted to use AFP).  

There is a work around until a software update is released: 

look at: http://icomputernrd.blogspot.com/2011/07/freenas-fix-for-afp-connection-issues.html?spref=fb

Make a few chagnes to Lion and you can then access NSS326 via AFP - I have validated this procedure and it works for me.  However, make a note - TimeMachine still doesn't work even with the work around/modifications to Lion.

itsecuritygeeks Thu, 07/21/2011 - 00:36

I'm suffering the same problem here, thank god I only upgraded one of the 86 Mac's that we're running, can anyone from Cisco please provide us with an update on this one.

I actually find this quite shocking as the Developer preview of OS X Lion has been around for quite a few months, so I really don't see an excuse for this.

jasbryan Thu, 07/21/2011 - 08:45

Hi all,

I want to inform that currently OS X Lion is not compatible with the Cisco 300 series Smart Storage. In Apple's new OS X Lion a new version of AFP protocol (AFP v2). The Cisco Smart Storage only supports AFP v1.

I am sure there will be an update since apple has released its new AFP protocol but no ETA time right now.

Above David Cappello did specify a workaround for AFP access but Time Machine is still broken.

Thanks,

Jasbryan

Cisco Support Engineer

.:|:.:|:.

itsecuritygeeks Mon, 07/25/2011 - 12:48

Hi Jasbryan,

Thank you for the update, could we please have an "official" update on this issue from Cisco on this issue please?

As at present none of my office's Mac's can use the NSS 324 for TimeMachine backup's which is why we purchased this unit in the first place.

If this continues I will be removing all the Cisco kit that we own out of our offices, and replacing it with some other vendors kit.

I would like to understand why Cisco let this happen, as the developer preview of Lion has been out for months now, and could we please also have an ETA on a fix for this please?

Thank you

doishi Mon, 07/25/2011 - 14:51

Neil,

As mentioned in the prior posts, the development team is reviewing the issue.  The delay is due to the licensing and reverse engineering regarding Time Machine.  Time Machine is not an open standard.  Cisco will post any new work arounds or new firmware images to the support forum as they become available.

EricLByers Mon, 07/25/2011 - 18:56

doishi,

I think the frustration lies in that the developer preview has been out since February, and it seems like the ball just got started rolling right now 4-5 months later, instead of back then.

From the non-timeline, and the slower release (ie still not supporting 3tb drives), it seems we won't see an update for this for 2-3 motnhs at least...

Now had we been warned up front, before we upgraded and found out, that would be another story...

itsecuritygeeks Tue, 07/26/2011 - 01:11

doishi,

The main reason that we bought this device for our company was the AFP support and Time Machine, we looked at other makes and models, and decided on Cisco, as we didn't mind paying more, as we thought that the support would be a lot better from a company that specialises in business equipment.

However this has really changed the way that I feel about Cisco now, there was no update to tell people not to upgrade, I have still not been given an ETA as to when this is likely to be rectified, and at present I stuck with a device on my network that is now a pretty expensive piece of junk until Cisco manage to pull their finger out, and actually come up with a fix for this one.

I do apologise if this seems really harsh, but honestly you guys could have done a lot more to prevent this. From Peter's post above it seems that the QNAP release may just be 2-3 weeks away, which is a good sign, but unfortunately that means that at present I have an company that is no longer backing up our Macs, which is not acceptable.

I would like to know what Cisco will be doing, if anything to compensate people for this issue, as this really is unacceptable. At this point I we will no longer be purchasing any Cisco kit going forward, as I honestly expected a lot more from you guys.

If you could please also let me have a response to my question about a rough ETA on the issue with the devices, namely TimeMachine and AFP, so that we know if we have to go and buy a few Time Machines in the interim?

If the ETA is longer than a week away, could you please give me the contact details of someone in Cisco so that I can speak to them about this issue, and also see what sort of compensation we will be recieving on this one.

Thank you

adam.schussheim... Wed, 07/27/2011 - 04:52

How will we be informed when an update is available?

Thanks.  Spent 3 hours yesterday trying to figure out what the problem was until I found this thread!

itsecuritygeeks Thu, 07/28/2011 - 06:47

Is anyone from Ciso going to give us an update at all, as this is really getting ridiculous. At present I'm sitting here with a very expensive piece of hardware that is worthless!

Once again, could we please have the contact details of someone at Cisco that we can escalate this matter to, as it seems that Cisco really don't seem to care about it's customers anymore?

Hey at this point, just a reasonable reply from someone at Cisco would be useful giving us an ETA, and also letting us know how they will be notifying us that a new release is out, or even if it will be coming out.

klaas.dejong Sat, 08/06/2011 - 22:54

Hi all NSS32x owners,

Like you all, I bought a Storage Solution from Cisco, personally hoping that Cisco would be better in supporting us than the OEM they bougth the NSS32x line from.

Until now I have been disapointed over and over.

They opened a discussion about what should be implemented in the Cisco versions of the NAS'ses but so far no real addition of any value.

Now we are facing the problem with OS X Lion's TimeMachine incompatability, which could have been solved for months ago, when the first developer releases were issued.

No response from Ciso however.

This is really bad.

Other companies already have solutions for their products in order to be compatible with Lion.

Ok, I agree, this might not be a problem caused by Cisco, but a problem that was caused by Apple when releasing Lion. But hey all companies have to update their software so Cisco as well as Apple.

However, companies of major size (Apple, Cisco, and many others) should be more cooperative when releasing new software.

I work in IT for over 30 years now and I have always seen that when Cisco bought a company, their "boxes" were painted gray and the Cisco "bridge" logo was aplied and then all over sudden it became a REAL Cisco product.

And I mean it really became a Cisco product. You might have some minor problems but those were always solved.

I would have expected the same from Cisco with respect to these NAS'ses.

And believe me, I have seen quit some NAS'ses from the competitors but the NSS32x series does not come with the support you get from other competing NAS vendors.

That is what bothers me and I regret that there is no solution today for the issue(s) we have with OS X Lion, but what bothers me even more is that Cisco is not informing us at all about whatever solution there will be within whatever time frame.

I still have the NSS326 and I had to pay quit a premium over other vendors, but accepted it, supposing that the NAS would have the support I am familiar with from Cisco, but as you can read above I am disapointed.

So Cisco, what are you going to do to improve support and be more open and informative about coming software releases for the NSS32x series NAS'ses?

Regards,

Klaas de Jong

chidcp999 Mon, 08/08/2011 - 05:26

Hi All,

I think Klaas and Neil's concerns, disappointments and frustrations are right on the mark. But it seems that no matter what questions get asked of Cisco, there is never a response from them.

All in all, I think the software support of the Cisco NSS line is pretty shocking.

I feel completely vindicated, that I took the plunge and switched my NSS322 box to the QNAP firmware. It has been running flawlessly for over a month and I already have an update from QNAP to support AFP under Lion and they are promising TimeMachine support under Lion in a few weeks.

Sorry Cisco, but for future NAS's for a small office, I will stick to QNAP or Synology.

Regards

Clive

doishi Mon, 08/08/2011 - 08:48

All,

As everyone who has been watching the NAS & OS X Lion issues with AFP and Time Machine know, NAS vendors are slowing starting to post BETA code to address the issue.  Our development partner is one of those vendors with BETA code.  So there will be a fix available.  The unfortunate update is there is still not a date when this fix will be ready for Cisco.  When something is available, we'll communicate the availability as broadly as possible.

eljakimit Tue, 09/06/2011 - 23:41

Hello Doishi,

your last message about this topic is from a month ago. Is there a timeline when there will be fix for this? Or has Cisco dropped support for this equipment?

Eljakim

chidcp999 Mon, 08/15/2011 - 08:53

QNAP have released the 'stable' firmware update to support Lion TimeMachine, so we'll see how long it takes Cisco to update/comment on when the functionality will come to the Cisco branded firmware.

I had been successfully running the QNAP beta firmware on my NSS322, since the end of last week and TimeMachine has been working just fine since then.

smunzani@munzani.com Sun, 08/21/2011 - 20:53

I am thinking to do the same on my NSS. Go with QNAP firmware 3.5 version for Lion support as well as iSCSI LUN snapshot capabilities. Cisco doesn't seem to be aggressive enough for releasing key features or publishing a roadmap.

jasbryan Wed, 09/07/2011 - 08:38

Hi all,

The Cisco Announced the Smart Storages End of Life, on Sep 1. Cisco will be releasing its final firmware version 1.5.x and from this version you will be allowed to upgrade to Qnaps firmware. Qnap will then maintain the software releases for the Cisco NSS300 Smart Storages devices. Cisco will maintain responsible for the hardware of devices sold.

http://www.cisco.com/en/US/prod/collateral/ps4159/ps9954/ps10817/end_of_life_notice_c51-685438.html

Updated Link

Thanks,

Jasbryan

Cisco Support Engineer

.:|:.:|:.

adam.schussheim... Wed, 09/07/2011 - 09:22

This link does not work so I cannot read the document.

When will final release be avaiable so we can install it just to install Qnap's?  !  Is there a charge for Qnaps firmware?

Amazing after buying a product 9 months ago for over $1000 it is dropped.  Another customer lost forever.  No wonder Cisco is laying off jobs.

- Adam

itsecuritygeeks Wed, 09/07/2011 - 11:05

Hi doishi,

Okay I have to say that this is completely and utterly unacceptaple, and I'm guessing that I'm not the only one that feels this way.

We paid more for a Cisco NAS when I could have bought a Qnap NAS for less money, but I felt that I would get better support from Cisco, guess I was wrong there.

Could you please let me know firstly who I can contact to get a full refund on this device now, and also who I can contact to cancel my company's partner agreement with Cisco, as we will no longer be selling Cisco products after this, and I don't want our company associated with Cisco for any longer than it has to be.

There must have been plans in the pipeline to EOL this product for at least a few weeks now, and no one has even bothered to update this forum, so we could have just gone and bought another NAS in the meantime, but we held on.

If you could either please provide me with the answers to my questions here in the forum, or PM me please.

So is anyone else thinking of taking this further, as I for one am not impressed with this outcome?

doishi Wed, 09/07/2011 - 11:13

Neil,

Undertstand your fustrations, but there was little the development team could do about it.  The Cisco product still carries a longer HW warranty than the QNAP product (5 years vs. 2 years).  That is especially valuable if you purchased units with hard drives since the hard drives are also covered in the 5 year warranty. 

If you want to process an RMA/return, please contact Small Business Support Center http://www.cisco.com/go/sbsc

reggie.harris.peak10 Wed, 09/07/2011 - 13:10

I understand the business decision here (but I'm not definding Cisco for making it).  How can we be sure that we will be advised when the software is available.  I'd rather get it working, then worry about who's firmware it is going forward.

Thanks,


Reggie

jasbryan Wed, 09/07/2011 - 15:45

Reggie,

Thanks for posting, with the next firmware release, this will give you the ability to go from 1.5.x to Qnaps firmware. I will post this information when (1.5.x) it’s available.

Thanks,

Jasbryan

adam.schussheim... Sat, 09/17/2011 - 14:21

Is a firmware upgrade available yet?

Every other provider seems to be releasing theirs .....

Thanks.

- Adam

dcappell Sun, 09/18/2011 - 14:19

I don't see it posted yet:

NSS326_FW_1.4.0.7
Release Date: 31/MAY/2011
NSS326 Firmware v1.4.0
Size: 101216.88 KB (103646084 bytes)

Is still all I can see.

radkrish_r Thu, 09/22/2011 - 02:09

I see the same status for NSS 324 as well...It is frustrating that they are not even keeping us informed...

radkrish_r Thu, 09/22/2011 - 02:10

Can someone from Cisco let us know when 1.5.x will be released for NSS 300 series please? It has been a long wait and this indeed is very frustrating..

jasbryan Thu, 09/22/2011 - 07:54

HI,

It’s hard to say a firmware will come out on a certain date, and when that date passes and firmware wasn’t release, I had people little upset at me saying you told me it would be released. This would add more questions than answers, usually if something is not finished its pending documentation or something else pushing the release back

.

I do know that firmware is in its final stages of release.From this I'm GUESSING toward the end of the month (THIS IS ME GUESSING _THIS IS NOT A RELEASE DATE)

Jasbryan

doishi Wed, 09/28/2011 - 16:14

All,

The firmware with the fix to the AFP issue is available now.  Unfortunately the fix for Time Machine is not part of fw1.5.  You can however migrate to QNAP firmware 3.5 and get the Time Machine fix.  See the thread link below for more information and be careful about the disclaimers.

https://supportforums.cisco.com/thread/2107220

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Posted July 10, 2011 at 10:47 AM
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