cannot connect with CSM client

joelhume1977 · ‎07-20-2011

One of our clients has a problem with their CSM deployment, they recently upgraded their CSM version which is deployed on a vmware environment, the services are listed as running and the webservice is available on port 1714 - when he tries to access it with the CSM client he gets the error.

The client cannot connect to the authentication service."

* Please cofnirm whether the security manager server is running

I cant find any troubleshooting information for this specific issue - has anyone got any experience of this issue or what could be causing it.

Regards

Joel

dbistline · ‎11-08-2011

I'm having the exact same problem. My work around is to run C:\Program Files (x86)\cscopx\setup\support\resetcasuser.exe, select option 1 and reboot the CSM box.

TAC said the issue was a GPO preventing the casuser for running batch, but we just modified the GPO yesterday and still have trouble.

Strange thing is twe did not have this issue when the backup job was failing.

Morten Poulsen · ‎10-29-2013

Hi

Had the same exact issue, but tried to stop the wmtools service, and that cured it.

best regards

MortenP