Problem with Click to dial and LDAP Authentication

Answered Question
Jul 26th, 2011

Hi All,

I'm trying to get the Cisco Click to Call application to work. If I disable LDAP authentication and point the application to one of my subscribers I can successfully connect with a password for my account setup on CUCM. If I reable LDAP and put my LDAP password into the application then the application gives me an error about invalid password when I try to dial and won't save any changes to server settings.

When LDAP is enabled if I goto https://myserver/webdialer/webdialer and login with LDAP credentials I can dial a number successfully.

Any ideas on how to trouble shoot this?

Thanks,

Mike Williams

I have this problem too.
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Correct Answer by Justin Brenton about 2 years 8 months ago

Hi Michael,

Look like your not using a supported LDAP Server

LDAP Directory Support 

LDAP Directory Type

Cisco Unified CM 6.x

Cisco Unified CM 7.x

Cisco Unified CM 8.x

Microsoft AD 2000
Microsoft AD 2003
Microsoft AD 2008
Microsoft ADAM 2003
Microsoft LDS 2008

Yes

Yes

Cisco Unified CM 7.1(3) or later release is required for Microsoft ADAM and LDS.

Yes

But Microsoft AD 2000 is not supported with Unified CM 8.x.

Netscape 4.x

Yes

No longer supported1

No longer supported1

iPlanet 5.0

Yes

No longer supported1

No longer supported1

iPlanet 5.1

SunOne 5.2

Yes

Yes

Yes

SunOne 6.x

Yes

Yes

Yes

OpenLDAP 2.3.39
OpenLDAP 2.4

No

Yes2

Yes

1 The directory vendor indicates that this solution has reached End of Life.

2 This directory type is supported only with Cisco Unified CM 7.1(2) and later releases.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/directry.html

HTH,

Justin

UC Integrations

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williamsmj7@car... Wed, 07/27/2011 - 00:10

Hi Justin,

I tried looking through that page with no luck.I found the following in one of the log files :-

2011-07-27 08:07:14,434 [1] INFO  - MakeCall: user(MYUSERNAME) to(88055) with profile(

MYUSERNAME

;Extension Mobility Phone;;True)

2011-07-27 08:07:17,655 [1] ERROR - make call failure through WD - AUTH_ERROR

2011-07-27 08:07:17,664 [1] DEBUG - entering WriteRecord - 88055

I'm guessing that the AUTH_ERROR is causing my problem but as I explained in my first post I can login to the webdialer with my LDAP password just fine.

Any other ideas greatly appricated?

Thanks,

Mike

Justin Brenton Wed, 07/27/2011 - 14:33

Your definately having a authentication issue.  Is this pc joined to the domain? 

I'm thinking that you can do it through the web page because the server is already authenticated.  Your PC might not be authenticated to the domain and maybe causing issue's.  I would double check this. That's the only thing that comes to mind.

HTH,

Justin

www.ucintegrations.com

williamsmj7@car... Thu, 07/28/2011 - 01:47

We are using edirectory so no domain as such.

I have to login manually with my LDAP details to the website which works.

The application has a login username and isn't setup to use the registry setting to carry over windows username anyway.

Thanks for your efforts, I'm guessing its just one thing that is going to have to stay broken :-(.

Mike

Correct Answer
Justin Brenton Thu, 07/28/2011 - 08:02

Hi Michael,

Look like your not using a supported LDAP Server

LDAP Directory Support 

LDAP Directory Type

Cisco Unified CM 6.x

Cisco Unified CM 7.x

Cisco Unified CM 8.x

Microsoft AD 2000
Microsoft AD 2003
Microsoft AD 2008
Microsoft ADAM 2003
Microsoft LDS 2008

Yes

Yes

Cisco Unified CM 7.1(3) or later release is required for Microsoft ADAM and LDS.

Yes

But Microsoft AD 2000 is not supported with Unified CM 8.x.

Netscape 4.x

Yes

No longer supported1

No longer supported1

iPlanet 5.0

Yes

No longer supported1

No longer supported1

iPlanet 5.1

SunOne 5.2

Yes

Yes

Yes

SunOne 6.x

Yes

Yes

Yes

OpenLDAP 2.3.39
OpenLDAP 2.4

No

Yes2

Yes

1 The directory vendor indicates that this solution has reached End of Life.

2 This directory type is supported only with Cisco Unified CM 7.1(2) and later releases.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/directry.html

HTH,

Justin

UC Integrations

williamsmj7@car... Thu, 07/28/2011 - 09:23

Hi Justin,

I understand that we are using an unsupported directory but it does actually work.

Turns out the fault was rather simpler than I expected.

See - https://supportforums.cisco.com/message/3229127

Bug ID - CSCtg93965

Turns out that the settings were saved initially when I setup the click to dial application but then when I went back to change the password after LDAP authentication enabled it wasn't updating my password and I didn't realise as it was starred out.

Thanks for your help.

Mike

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