How to change the time ??

IngGerardo013 · ‎07-26-2011

Hello guys,

I would like to know how to change the time in a 7970G cisco phone, I dont know if the phone gets the date from a server, but checking typing this command: show clock in the CME UC520, date and time shows correct , I powered off / powered on the phone and it remains with the same Wrong time (just time no date), any adivce would be very well received. Thanks!

Patrick Born · ‎07-26-2011

Hi IngGeraldo013,

You've posted your question in the small business phone section where people help each other with the SPA5xx IP phone family.

I don't believe there's much 7970 expertise here. Please consider posting to another section such as this one: https://supportforums.cisco.com/community/netpro/collaboration-voice-video/ip-telephony

Good luck,

Patrick

-----------

cindy toy · ‎07-26-2011

Hi Gerardo,

I have moved this discussion over to the IP Telephony area for you.

Regards,

Cindy Toy

Cisco Small Business Community Manager

for Cisco Small Business Products

www.cisco.com/go/smallbizsupport

Regards, Cindy If my response answered your question, please mark the response as answered. Thank you!

Justin Brenton · ‎10-22-2014

Hi Gerardo,

Complete these steps on the Cisco CallManager Express in order to display the correct time:

Configure the type 7970 command under the ephone.

ephone  1
 device-security-mode none
 mac-address 0017.59E7.492C
 type 7970
 button  1:1

Configure the time-zone command under the Telephony service.

telephony-service
 max-ephones 5
 max-dn 5
 ip source-address 10.1.0.1 port 2000
 auto assign 1 to 5
 time-zone 8
 dialplan-pattern 1 ... extension-length 4 extension-pattern 9000
 voicemail 6000
 max-conferences 12 gain -6
 transfer-system full-consult
 create cnf-files version-stamp 7960 Feb 05 2009 12:44:03
!

Configure the create cnf-files command under the Telephony service in order to implement the change in step 1 and 2.

CME-CUE(config-telephony)#create cnf-files
CNF file creation is already On
Updating CNF files

CNF files update complete

Verify

Comlete these steps in order to reset the Cisco 7970 IP Phone:

Press the Settings button on the Cisco 7970 IP Phone.
Enter the **#** key sequence on the phone keypad in order to reset the phone.

The correct time displays on the Cisco 7970 IP Phone after the reset.

Troubleshoot

Complete these steps if the time displayed on the Cisco 7970 IP Phone is incorrect:

Verify the phone configuration on Cisco CallManager Express.
Display the 7970 configuration file on Cisco CallManager Express. The name of the file is xmldefault7970.cnf.xml, which is located in the system:/its/ directory. Complete these steps in order to display the configuration file:
1. Log in to Cisco CallManager Express.
2. Complete these steps in order to display the 7970 configuration file:
  1. Issue the cd system: command.
  2. Issue the cd its command.
  3. Issue the more xmldefault7970.cnf.xml command in order to dump the configuration.
3. Verify that the time zone parameter is correctly configured . The output of the command is shown here:
```
CME-CUE#more xmldefault7970.cnf.xml



M/D/YA
Greenwich Standard Time






2000

10.1.0.1





{7970 Feb 05 2009 12:31:07}

2



English_United_States
en

United_States

United_States

0

http://10.1.0.1:80/localdirectory
```
4. Complete these steps in order to verify that Cisco CallManager Express successfully sends the 7970 configuration file to the Cisco 7970 IP Phone:
  1. Log in to Cisco CallManager Express.
  2. Issue the debug tftp events command.
  3. Issue the terminal monitor command.
  4. Reset the Cisco 7970 IP Phone.
    
    This output shows the results of the debug tftp events command. The bold text indicates the phone has successfully received its configuration file.
```
Feb  5 12:38:21.539: TFTP: Opened system:/its/XMLDefault7970.cnf.xml, fd 0, size
 1033 for process 287
Feb  5 12:38:21.543: TFTP: Finished system:/its/XMLDefault7970.cnf.xml, time 00:
00:00 for process 287
Feb  5 12:38:24.383: %IPPHONE-6-REG_ALARM: 20: Name=SEP001759E7492C Load= SCCP70
.8-3-2S Last=Phone-Keypad
Feb  5 12:38:24.427: %IPPHONE-6-REGISTER: ephone-1:SEP001759E7492C IP:10.1.0.4 S
ocket:1 DeviceType:Phone has
           
            registered.
```

Regards,

Justin