Something weird happened a few days back. I recently installed a Unity Server and integrated it with the Exchange 2010 and CUCM
successfully. It was working fine. It was under testing stage for almost 1 weeks time (only 1 subscriber), and everything was working fine.
Now, I started adding the remaining users to unity. (license all is ok). Now the voicemail is not working at all.
This is explained in detail:
Forward Call Routing -
Successfully lands in the mailbox and the caller can leave a message without any problem.
Direct Call Routing -
When a user press the Message on the phone, it asks for the PIN. (so far is ok).. After this, I cannot hear the new voice-messges.
Instead, it says "The system is temporarily unable to complete your call"
I checked with the excahnage server. But no changes has been made in it since last month.
I will be rechecking the exchange again. But is there anything else i should be doing/checking here.
I ran the Cisco Unity Message Store Configuration wizard from Add/remove programs, and this turned out to be ok.
Please help me here.
You may have problem with MAPI profile on Unity box. You can try deleting or renaming MAPI profile on Unity box and rebooting the box to recreate the profile again.
Please note that this involves editing windows registery settings and you should take extreme care. If you need closer guidance, you may like to open TAC SR.
To rename / delete MAPI profile, logon to Unity machine with the account that used by AvCsMgr service. Run regedit.exe
If AvCsMgr was running as a domain account, go to:
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles
If AvCsMgr was running as the local system account, go to:
HKEY_USERS\Default \Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles
Note: Both places should be checked, as this account may be changed in the history of your system from Local to Domain.
Right-click the Unity System Profile entry and choose Delete. You may choose Rename it to something else if you do not want to delete existing entry.
Restart the Cisco Unity server to recreate Unity System Profile.
- Once machine is rebooted, you should have above profile recreated.
Hope that helps.