lost ccna certificate

Unanswered Question
Aug 2nd, 2011

I lost my CCNA certifacate in a fire accident. How can I get another one? Its urgent.

I have this problem too.
2 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
rob.huffman Tue, 08/02/2011 - 07:06

Hi Kalu,

How do I order additional certificates?

To purchase an additional certificate (paper-copy or electronic-copy), log into the Certification Tracking System at


then follow the steps below:

1. Click on the" Certification Fulfillment" link on the left-navigational bar. Ensure you have disabled any pop-up blockers as a new window will launch.

2. Select the certification kit(s) you would like to order, Electronic, printed, or CCIE plaque. Choose method of shipment for printed certificate (trackable or non-trackable). Click on Continue to continue to the next screen.

3. Confirm your demographics and mailing information (email address for electronic certificates & postal mailing address for printed certificates), click Continue * Note: Printed certificates and plaques cannot be sent to a P.O. Box.

4. Enter your credit card information, click on Purchase. *Check your order carefully, all sales are final.5. Print your order confirmation (Note: You will also get a order confirmation sent to your current e-mail address listed in your profile)

A printed (hard copy) certificate includes a wallet card, congratulations letter from John Chambers, official Cisco Certificate, and 16-digit certificate verification code printed on the certificate.

An electronic (soft copy) certificate includes wallet card and official Cisco Certificate via PDF, 16-digit certificate verification code printed on the certificate.

A hard copy (printed copy) costs $15.00 (US Dollars) and an electronic (soft copy) certificate is $5.00 (US Dollars), shipping and handling will vary based on location. Candidates may purchase up to 2 kits per active Cisco Certification. Purchases can be made using your VISA, MasterCard or American Express only. Pre-paid credit cards are not accepted.

Important Note:  Multiple certificates purchased in the same order will be shipped together under one shipping fee.  This does not apply to CCIE plaques or Cisco Certified Architect certificates.




tellmemore1 Tue, 08/02/2011 - 13:00

Its not allowing me sign in.

Below are information I have

Candidate ID: SR2663511

Registeration ID: p141on51b2

Test Site: NK19

bashamscss Thu, 12/11/2014 - 22:12

i purchased !!!!!!!!!!!

how to download electronic copy????????????

tellmemore1 Tue, 08/02/2011 - 15:03

I have it did not work.


On Tue, Aug 2, 2011 at 4:22 PM, rob.huffman <

rob.huffman Wed, 08/03/2011 - 06:13

Hi Kalu,

Well...if you can't login there then we have a problem

Why don't you open a case via Telephone;




Or you can try this site;


If your login fails, just make sure you have a valid email address and Cisco will generate a new

password for you.

CSCO11925020 Sat, 11/19/2011 - 20:31

I need a copy of my certificate, I think this can help with my problem, tnx