Im trying to implement Call Recording in my company. We have CUCM 7.1 and UCCX 7.0. I want record 14 extensions some agents and others are phone. I configured RSPAN but when I add an source, Ip phones 7912G lost the registration with CUCM. others IP phone as 7911 dont lost the connection. Im thinking upgrade the firmware of these ip phones from 8.0.3 to 8.0.4 (last avaliable). but i dont know if this will works.
Do you know if exists limitations about to configure RSPAN with these phones ?
Thanks in advance