UCCX8.5 with CUIC8.5 Reporting

Unanswered Question
Aug 22nd, 2011

Hi,

Does anyone try to use CUIC8.5 to make custom reports for UCCX8.5?

I see in the UCCX roadmap that it will be supported in UCCX 8.6.

But I see in the CUIC data source configuration also support informix DB.

So I'm not sure if there is any problem if I use UCCX8.5 with CUIC8.5.

Regards,

Tinnakorn

I have this problem too.
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gapande Mon, 08/22/2011 - 22:52

Tinnakorn,

AFAIK about the UCCX support with CUIC, it wont be introduced before UCCX 9.0. Could you please share the roadmap details that you have ?

GP.

tinnakorn_m Mon, 08/22/2011 - 23:33

I've this information from cisco live 2010 presentation(BRTCCT-2013)

gapande Tue, 08/23/2011 - 07:03

Well, as of latest the confirmed information from BU is, We will have CUIC on UCCX as part of the UCCX 9.0 release (June/July 2012) no earlier UCCX versions if any.

tinnakorn_m Mon, 08/22/2011 - 23:58

I unterstand that it is not officially support in UCCX8.5.

Just want to know can it be done technically.

gapande Tue, 08/23/2011 - 07:06

Technically it appears possible, because CUIC just needs data source & it is able to recognize informix db as data source. It should work.

Hope it helps ? Please rate if it does.

GP.

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Posted August 22, 2011 at 10:44 PM
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