Cisco 7925 phone not joining the network

b-moser · ‎08-24-2011

I have a Cisco 7925G phone, LAP1142N access points and a 5508 with version 6.0.182 WLC. The phone will not join the network, nor do I see any errors in the Log of the WLC. The phone is set to AKM and the keys match on the WLC and the phone. How do I set the logging parameters on the WLC so that the messages being generated by the phone when it tries to join the network will show up in the WLC logs?

migilles · ‎08-24-2011

I would first try an open ssid, to ensure that the 7925G phone can associate without security enabled and rule out a security misconfig.

If set to AKM, then the phone will try to use WPA/WPA2-PSK or LEAP.

Ensure the 1140 is not set to channel 165 as the 792x phones do not support this channel.

If you have a -W model then you need to add the 802.11d / country code info.

The supported country codes are in the 7921G Deployment Guide.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7921g/6_0/english/deployment/guide/7921dply.pdf

Also would recommend upgrading the WLC to 6.0.202.0 or 7.0.116.0.

rupert.wever · ‎08-29-2011

To answer your question directly, use the command:

"debug client "

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