I upgraded form UCCX 4.2 to UCCX 8.5
In UCCX 4.2 I had trigger with number 32XX and all works OK. But When I create this trigger in UCCX 8.5, call is rejected and in log I see this error:
14739: Aug 25 17:00:58.086 CEST %MIVR-SS_TEL-7-UNK:CallID: 9, MediaID: 1038/2 AddressCallObserver, Rejecting call, CTI Route Point: 3243 does not exists in route table.
If I create trigger with number 3243, all works fine. But I need route more numbers to one trigger and I can't use Translation Patter in CUCM, because in script I need know original called number.
Thank you for your help.
In CUCM, Service Parameters -> Cisco CallManager, There is a new parameter introduced in 8.0, "CTI Use Wildcard Pattern as calledPartyDN". By default it's set to false. If you are using wildcard RP, set it to true. So that, when JTAPI queries CUCM for the called number, it will return the wildcard instead of actual dialed number.