Cisco Administrator Desktop - error Directory Synch - does not synch/match

Answered Question
Sep 3rd, 2011

Hey guys

Does anybody knows how to resolve this problem on UCCX 7.0?

This problem affect all Cisco Agent, Supervisors Desktop application.

Best regards

Daniel

I have this problem too.
0 votes
Correct Answer by blightle about 2 years 3 months ago

Make sure that you have cleared out any inactive agents (if you have any). I have seen this cause the DIR sync to fail many times.

1) Log into AppAdmin

2) Click on Subsystems > RmCm

3) Click on Resources (on the left colum)

4) You should see a link on the right about 1/4 way down that says 'Inactive Agents'

5) Clear these out

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Average Rating: 5 (1 ratings)
Aaron Harrison Sat, 09/03/2011 - 06:48

Hi

If you haven't done this already, restart the Desktop Sync service from Control Centre in appadmin. Doing this via AppAdmin shouldn't cause any outages or failovers.

If you have, and it still doesn't sync, you'll need to start looking at the log files...

Aaron

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dsobrinho Sat, 09/03/2011 - 08:46

Hi Aaron,

I have done this step, but nothing change same  problem. I collect the code "CDAUI2082 At least one error has occurrred  during the manual synchronization of directory Services"

Recently  the IT team change the Password from CUCM cluster, and after apply new  update of password on Jtapi and rmcm the services are no more available.

I have re-check the synch between CUCM and UCCX and is good.

Only the directory services no more synch correctly.

Best regards,

Daniel

Correct Answer
blightle Fri, 01/06/2012 - 07:14

Make sure that you have cleared out any inactive agents (if you have any). I have seen this cause the DIR sync to fail many times.

1) Log into AppAdmin

2) Click on Subsystems > RmCm

3) Click on Resources (on the left colum)

4) You should see a link on the right about 1/4 way down that says 'Inactive Agents'

5) Clear these out

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Posted September 3, 2011 at 6:46 AM
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