09-03-2011 06:46 AM - edited 03-14-2019 08:29 AM
Hey guys
Does anybody knows how to resolve this problem on UCCX 7.0?
This problem affect all Cisco Agent, Supervisors Desktop application.
Best regards
Daniel
Solved! Go to Solution.
01-06-2012 07:14 AM
Make sure that you have cleared out any inactive agents (if you have any). I have seen this cause the DIR sync to fail many times.
1) Log into AppAdmin
2) Click on Subsystems > RmCm
3) Click on Resources (on the left colum)
4) You should see a link on the right about 1/4 way down that says 'Inactive Agents'
5) Clear these out
09-03-2011 06:48 AM
Hi
If you haven't done this already, restart the Desktop Sync service from Control Centre in appadmin. Doing this via AppAdmin shouldn't cause any outages or failovers.
If you have, and it still doesn't sync, you'll need to start looking at the log files...
Aaron
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09-03-2011 08:46 AM
Hi Aaron,
I have done this step, but nothing change same problem. I collect the code "CDAUI2082 At least one error has occurrred during the manual synchronization of directory Services"
Recently the IT team change the Password from CUCM cluster, and after apply new update of password on Jtapi and rmcm the services are no more available.
I have re-check the synch between CUCM and UCCX and is good.
Only the directory services no more synch correctly.
Best regards,
Daniel
01-05-2012 06:55 AM
Hi
It may be you are hitting the bug: http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtg58421
Best Regards
Tim
01-06-2012 07:14 AM
Make sure that you have cleared out any inactive agents (if you have any). I have seen this cause the DIR sync to fail many times.
1) Log into AppAdmin
2) Click on Subsystems > RmCm
3) Click on Resources (on the left colum)
4) You should see a link on the right about 1/4 way down that says 'Inactive Agents'
5) Clear these out
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