Call control in Smart CallConnector Advanced client has RegisterReject

service · ‎09-12-2011

I have this happening on a couple clients. Both are 64bit, the only thing i can think of is both of them had their passwords changed. I have gone back into CCA, CUE, and the CallConnector suite and made sure the passwords are all the same but I still get this error. Any ideas? Should i just delete and recreate the user with the correct password to begin with. Seems like there is some disconnect somewhere, maybe i am missing a password change in some application.

Jeremy Fender

Alberto Montilla · ‎09-13-2011

Dear Jeremy. I have escalated this issue for a response. Please stay tuned.

Regards
Alberto

service · ‎09-13-2011

I believe the issue will have fixed itself now that I had to do a factory reset due to database corruption and an old build file. I'll let you know.

Thanks,

Jeremy Fender

PC Net Inc.

Sent from my Verizon Wireless 4GLTE smartphone

shtalukd · ‎09-13-2011

Hi Jeremy,

Please re-download CME Configuration Data if you have username/password of the phone changed. This will help SCC Server to update the phone info.

We do support Schedule Task that order Configuration Manager to stop/start services, download CME Configuration data, import users/contacts, and compact database at a specific time. Please let us know if you want this to setup.

Also, 1 phone can't allow more than 1 TAPI connection. If the phone is registered to other app, please remove the TAPI connection from that app so that SCC Server can register the phone.

Thanks,

CallConnector Team