I have a problem with our kaseya agents.
normaly the agents has a persistent connection with the kaseya server (monitoring server),
The connection re-established afther the next check-in of the agent, instead of a persistent connection. Now we need to wait to the next check-in before we can connect to the agent. This is a big performance issue, the check-in time of the agents are 3 minutes.
I see a lot of the following messages in de syslog:
|6||Sep 12 2011||20:27:48||302013||customer site||52798||5721||Built inbound TCP connection 5418112 for outside:(customer site)/52798 (customer site/52798) to inside:kaseya server/5721 (outsideIP/5721)|
|6||Sep 12 2011||20:29:09||302014||customer site||52798||5721||Teardown TCP connection 5418112 for outside:(customer site)/52798 to inside:kaseya server/5721 duration 0:01:21 bytes 45 TCP FINs|
I create a normal static nat rule from the kaseya server to a public ip address, and i define the protocols in de secutiry policy.
ICMP has been allowed.
cisco asa details:
System image file is "disk0:/asa824-k8.bin"
This platform has an ASA 5510 Security Plus license.
It's look like a connection time-out between the agents and our cisco asa.
I hope sombody can help me with this issue.
That is exactly the problem. Now, you added the config alright. Is this applied via a service-policy?
Issue a "clear local x.x.x.x" for the IP address in question and try the connection again.