How to collect MIVR logs In UCCX 8.5

reena.mundary · ‎09-15-2011

Hi,

How can I collect the MIVR logs in IPCCX 8.5. Usually we take the logs in this specified path C:\Program Files\wfavvid\log\MIVR. But as its the UCCX 8.5 is the linux version, I am not sure where to collect logs.

Thanks in Advance.

david.macias · ‎09-15-2011

In the plugins section there is a tool call Real Time Monitoring Tool. Download the and install it. It's nothing like it was before, but if you have someone who is familiar with UCM they might be able to show you how to use it. RTMT will allow you to browse all the logs generated.

david

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joesnyde · ‎09-15-2011

Hi Reena

You can download the RTMT document from the following link to familiarize yourself with the UCCX version of the tool;

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx85rtmt.pdf

Regards,

Joe

Gajanan Pande · ‎09-15-2011

Hi Reena,

Long back, I had created a document with procedure to collect MIVR logs in UCCX 8.0 & later. Please have a look https://supportforums.cisco.com/docs/DOC-16064

Please rate helpful posts.

GP.

BalajiSivaraj49175 · ‎12-04-2020

Troubleshoot an issue with Call failure on the Engine due to a step in the script while you reproduce the problem in realtime

show open files regexp MIVR

Copy the path of that current file from the current directory /uccx/log/MIVR/<file.log>

3. Troubleshoot an issue with Finesse or CUIC while you reproduce the problem in realtime

Finesse - show open files regexp Desktop-webservices

CUIC - show open files regexp CCBU-cuic

BalajiSivaraj49175 · ‎12-04-2020

In order to download the UCCX Engine (MIVR) logs: file get activelog /uccx/log/MIVR recurs compress

BalajiSivaraj49175 · ‎12-04-2020

Cisco VVB “Engine” traces termed as MIVR logs we can collect the logs from VVB traces

BalajiSivaraj49175 · ‎12-04-2020

The Engine logs will be all what you need. To find them navigate to \<time stamp>\uccx\log\MIVR folder