IP Phone 'speech to text' for hearing impaired

nordendale · ‎09-15-2011

Is anyone aware of any soluition that would provide some kind of Speech to Text / and vice versa, service for hearing impared people. This could be a 3rd party solution. Something that would allow someone to see what is being spoken real time, perhaps on a desktop application, and reply in text that would be converted to voice? I have my doubts, but any direction would be helpfull.

Thank you,

Casey Nordendale

Midwave

acampbell · ‎09-15-2011

Casey,

I do not know which country you are in.

Here in the UK we have pstn service called text relay.

From a pbx phone Cisco or otherwise we can call the text relay service on this service via the 1800xxxxx codes.

For your info I am eclosing a link to the official service website

http://www.textrelay.org/

HTH

Alex

Regards, Alex. Please rate useful posts.

Jacob Webb · ‎09-23-2013

Hi Casey,

Have you found a solution to this? I am in the US and have a customer service rep who would benefit from being able to see the text from the caller show on the screen while talking with a customer.