Cisco LMS Prime: RICS0001:Internal Error,unable to process the collected data from the device.

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Sep 20th, 2011
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Hello,


after upgrading to 4.1 we experience quite a lot of Inventory Collection Errors for different devices.

Affected Devices are:


Cisco Wireless LAN Controller 4404

WS-C3560X-48


any ideas?


regards

alex

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Thomas Masters Tue, 09/20/2011 - 12:06
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This has been a long standing problem seen across multiple devices where there is a duplication in the DB for some elements.


Remove and re-add the device should clear this issue

alex.dersch Tue, 09/20/2011 - 15:56
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Thanks Tom for your answer,

unfortunately removing and re adding didn't solve the problem. Any other ideas?


regards

alex

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