I have a UC560. i went into CCA and it told me tha VM may not be working propertly. I ran CUE diagnostics in CCA and it is comming back with se-10-1-10-1(offline)#. VM seems to work fine. How can I get it on line again?
If there is a hung CUE session or an active CUE session going, it may return a false result and say that it is offline, this is why you can still get to the CUE from the phone and deposit a VM.
If you are going to do a remote backup of the CUE over a VPN connection, then you would want to ensure that it is in off-peak times as there is a fair bit of data that gets pushed down the line, any interruption during this process could cause corrupt data or a failed backup, please keep that in mind when attempting it.
Also when doing a backup, if the CUE currently has an active session, you may find that the backup procedure wont work as planned, this would be because it cannot be put into offline mode to do the backup.